Interpreter Services & Assistive Devices

If you're a patient or visitor with communication needs, our Language Services & Accessibility Program provides you with immediate and equal access to appropriate and effective assistive communication services and devices. Our Program Administrator serves as an advocate for you and your companions who have communication needs and is also a resource for staff. Additionally, you have access to a form listing our assistive services/aides and devices, which you can complete and give to medical staff upon your arrival, to indicate the services or devices you wish to use during your visit.

Assistive Services

Live in-person interpreter
Video remote interpreting (VRI)
Over-the-phone interpreting (OPI)

Assistive Devices/Aids

A regular or printable TTY telecommunication device
Amplified listening device (i.e., Pocket Talker)
Hearing aid compatible big button phone (Braille, strobe light and volume control)
Special nurse call bell (blow, squeeze, touch, air)
Baby cry alarm (inpatient only and located in The Family Place and Pediatric units)
Alerting devices for phone and/or door
Deaf/hard of hearing/visually impaired door sign
Page magnifier for visually impaired
Dry erase board
Pictogram book
Public videophone available for use in the family surgical waiting area on the second floor
Important information such as Patient Bill of Rights & Privacy policy available in ASL and closed captioning
Translated documents in top languages